tabohlouis15

• Designed and executed pricing strategies, optimizing profitability and driving a 7% increase in total revenue across 70+ revenue centers, 2 SPAs, and retail outlets. • Conducted revenue performance analysis, identifying trends and improvement opportunities that led to a 7% increase in overall revenue. • Led and mentored a team of 10 junior staff, enhancing their performance by 15% through effective training and best practice implementation. • Prepared annual budgets and financial forecasts, ensuring 100% alignment with company-wide revenue goals and long-term strategic objectives. • Implemented dynamic pricing models, resulting in a 10% rise in occupancy rates and improved competitive positioning. • Resolved revenue-related issues by introducing automated tools, improving financial reporting accuracy by 12%.

• Prepared and Analyzed Financial Statements, including Balance Sheets, Income Statements, and Cash Flow Statements, ensuring 100% accuracy and GAAP compliance. • Managed Month-end and year-end closing processes, improving financial reporting accuracy by 15% through improved documentation procedures. • Collaborated with clients to streamline VAT operations, reducing compliance errors by 10% and improving process efficiency. • Led Internal Audits, identifying cost-saving opportunities that reduced operational expenses by 8%. • Monitored and Reconciled Company Expenses, including credit cards and employee expense accounts, ensuring all transactions were accurate and properly documented. • Assisted in budgeting and financial forecasting, enabling senior management to make informed decisions based on accurate financial data.

• Supervised a team of 50 employees, handling over 200 calls and 100 emails daily, resulting in a 20% increase in customer satisfaction. • Managed escalated customer queries, improving resolution times by 15% and contributing to a 10% rise in loyalty and membership sales. • Developed and maintained customer service procedures, improving operational efficiency by 25%. • Monitored team performance, achieving 95% customer satisfaction ratings.

• Reconciled all expenses and accounts, including company credit cards and employee expense accounts, ensuring accuracy in financial reporting. • Prepared and balanced financial reports for senior management approval, maintaining 100% accuracy. • Verified and corrected employee expense reports, improving report accuracy by 10% and reducing reconciliation time. • Applied proper codes to invoices, files, and receipts, keeping financial records organized and easily accessible for audits.